Change Levels Description and Approvals

Change Levels Description and categorization table

Change Level	Description
Level E Changes	Are needed to restore an immediate service to end customers. Are needed to fix an existing problem immediately. Must be installed immediately and were not recognized early enough to be approved through the regular process. Must be done immediately to fix a problem for jobs that are abandoned, or are required to run in order to bring up on-line systems
Level 4 Changes	Have a major impact on services if problems occur. Have an impact on all end-users. Are of a high risk. Are not been done before and have to be done the first time. Are difficult or impossible to back out Are extremely difficult to install. Involve a lengthy time to install Would stop the flow of critical jobs for application system or files
Level 3 Changes	May impact a large number of users. Are risky. Require a significant effort to back out. Would stop the flow of non-critical jobs for files or applications.
Level 2 Changes	Have only minor problem on services provided to end-users if problem occur. Have an impact on a small group of end-users. Are of a moderate risk. Are relatively simple to install or implement. Are been implemented successfully a number of times before. Require only a moderate effort to back out quickly.
Level 1 Changes	Will have only minimal or no impact on services provided to end users Are previously implemented and are familiar and common to those who will implement it. Are of a low risk. Are easy to back out if problem occur Would only impact the jobs related directly to that change.

A. Change Request Data

Subject *

Type *

Work Location *

Level *

B. Change Request Contact

Originator

Name *

Company Division *

Department *

Mobile Number *

Email *

Office Number

Technical Assessor

Name *

Company Division *

Department *

Mobile Number *

Email *

Office Number *

Implementer

Type *

Implementer Name *

Company Division *

Implementer Department *

Mobile Number *

Email *

Office Number *

Access Type *

C. Change Request Detail

Change Detail

Work Activity Start *

Work Activity End *

Change Description *

Change Reason *

Impact If Not Implemented

Alternatives

Service Affecting Detail

Service Affecting

Services Affected

Service Impact Description

Affected Equipment

Planned Outage Start

Planned Outage End

Outage Duration (minutes)

Planned Description

D. Implementation Plan

Implementation Plan & Responsibilities Implementation Plan & Responsibilities

Task Name

Task Description

Responsibility

Task Start Date

Task End Date

Task Duration (Minutes)

Description

Drop files here or click to upload.

Backup List & Schedules Backup List & Schedules

Back Up Required

Backup Node

Backup Start Time

Backup End Time

Responsibility

Risk Assessment Risk Assessment

Risk Assessment

Fallback Plan Fallback Plan

Fallback Plan Required

Fallback Plan

Description

Drop files here or click to upload.

User Acceptance Criteria & Individuals Responsible User Acceptance Criteria & Individuals Responsible

UAT Criteria

UAT Responsibility

Description

Drop files here or click to upload.

E. Communication Plan

Communication Plan

F. Other Attachments

Description

Drop files here or click to upload.

G. Notifications & Approvals

Distribution Users

Distribution List

Approval Users

Approval Distribution List

Status

Comment

Change Level Change Type	Emergency Change	Change Level 4 Maximum Risk Score= 8-14	Change Level 3 Moderate Risk Score=15-20	Change Level 2 Low Risk Score=21-26	Change Level 1 Minimal Risk Score=27-32
Corrective/Enhancement	Director Officer	Change Manager Director & officer CAB Assignee HO	Change Manager Director & officer CAB Assignee HO	Change Manager Director & officer CAB Assignee HO	Change Manager Director & officer CAB Assignee HO
Preventive	Director Officer	Change Manager Director & officer CAB Assignee HO	Change Manager Director & officer CAB Assignee HO	Change Manager Director & officer CAB Assignee HO	Change Manager Director & officer CAB Assignee HO
Defect/ Repair	Director Officer	Change Manager Director & officer CAB Assignee HO	Change Manager Director & officer CAB Assignee HO	Change Manager Director & officer CAB Assignee HO	Change Manager Director & officer CAB Assignee HO